Delivery
Unfortunately, we cannot ship our products outside of the UK at present. We do not ship to the Channel Islands. Our normal methods of delivery are by post or courier.
We can deliver to your home or work address, as you have entered it on your order. Delivery to work address will be deemed successful if a representative (e.g receptionist) at that address accepts the order and signs for the goods.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lanark Distillery and transfer of responsibility in the same way.
Please ensure you check the condition of your parcel before you sign for it. If it is damaged in any way, don’t sign for it, but hand it back to the courier to return to us. If you only discover that your parcel is damaged after you’ve signed for it, please call 07773-303334 or email contact@lanarkdistillery.co.uk
We cannot accept any liability for late or failed delivery for any incorrect or incomplete delivery information provided. Please double check your delivery address if you are unsure.
Orders will normally be delivered within 7 days of receipt of order. If goods fail to arrive after 14 days from date of order, please contact us on 07773-303334 or email contact@lanarkdistillery.co.uk. We endeavour to secure your delivery within 7 days of the date of order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
In the event that the order is returned to us by the courier or otherwise due to non-delivery, we give the purchaser the option of resending at the purchaser’s expense or refunding the purchase less the cost of postage and packaging. Please note that we cannot delivery to PO boxes as a signature is required.
Payment
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Returns and refunds
We hope that you will be happy with your purchase. Unfortunately, as perishable goods and some flammable liquids, we cannot offer refunds on our products, unless due to defect or deemed faulty.
We reserve the right not to refund items that are returned in unusable or unsellable condition.
If you have an issue with product quality, please contact us on contact@lanarkdistillery.co.uk. We must be notified of any damaged goods within 2 days of delivery and we would request photographic evidence of any damage. We will endeavour to replace/exchange the faulty goods as soon as possible or refund the price of a defective product in full including any applicable delivery charges.
Refunds will only be given is prior communication is made with Lanark Distillery and agreement is made for a refund to be issued. Proof or purchase will be required prior to any refund being approved. We will refund the cost of the defective product to the original credit/debit card or Paypal account. Lanark Distillery will refund the purchase within 30 days of you notifying us about the return. The cost of returning the product is the responsibility of the purchaser. Liability for loss or damage during transit is also the responsibility of the purchaser.
